Shipping Policy

Where do you ship, and what does it cost?

We ship within the United Kingdom and the United States. We don't currently ship anywhere else.

UK: £2.95 Standard Tracked — free on orders of £35 and up.
US: $3.95 USPS First Class — free on orders of $45 and up — shipped from our US fulfilment centre.

SnoreNoMore is available in the UK only. Everything else ships to both the UK and the US. Your shipping cost is always shown clearly at checkout before you pay.

When will my order be processed?

Orders are usually processed and dispatched within 1 working day. Orders placed before 2pm (UK time) on a working day are typically dispatched the same day; orders placed later, or at weekends and on bank holidays, are dispatched the next working day.

How long will delivery take?

These are estimated delivery times, not guarantees, and can be affected by the carrier:

UK: typically 1–3 business days after dispatch (Standard Tracked).
US: typically 1–5 business days after dispatch (USPS First Class, from our US fulfilment centre).

You'll receive a shipping-confirmation email with your tracking link as soon as your order leaves us — check your junk/spam folder if it hasn't appeared. You can also track directly with the carrier: Royal Mail for UK orders, USPS for US orders. If your tracking hasn't updated for several working days, contact us and we'll look into it with the carrier.

I've entered the wrong address — can you help?

Please check your delivery details carefully at checkout. If you spot a mistake, contact us as quickly as possible and we'll do our best to amend or hold the order. We can't guarantee changes once an order has been processed, and if a parcel is delivered to the address provided at checkout, we may be unable to offer a refund or replacement. If a parcel is returned to us as undeliverable, we may ask you to cover the cost of resending it.

Tracking says delivered, but I haven't received it

First, please check with your household, neighbours and any safe/nominated place, and allow 24 hours (parcels are occasionally scanned as delivered slightly early). If it still hasn't appeared, contact us — we'll review the tracking and delivery evidence with you and the carrier and put it right where we're able to.