We are able to offer a 30-day money back guarantee on your order if you aren't completely satisfied for any reason. We ask that you send us an email to support@thesleepguard.co so we can do our best to help.
How do I return or exchange an item?
Our return policy lasts 30 days beginning from when our package is delivered to your address. We will accept any returns for all undamaged items within 30 days to guarantee customer expectations and ensure satisfaction of your purchase.
We're confident our products will meet or exceed your expectations but if you want to make a return - please contact our support team at support@thesleepguard.co and we will respond within 48 hours to assist with the process.
Please note, the customer must cover all returns costs unless otherwise instructed by a member of our support team.
You as the customer, are liable for your parcel until the moment it reaches TheSleepGuard. We strongly recommend you send via recorded delivery or get proof of postage (it's free at the Post Office) to avoid any issues with your return.
The original shipping charge will not be refunded.
Store credit is the quickest option if you would like to order another product in exchange without having to wait for a refund.
Refunds are issued against the original payment method used on your order and will usually reach you within 5-7 working days of TheSleepGuard processing and confirming your return. Please allow up to 21 working days for us to process and confirm your return once received.
Do you offer a pre-paid returns label?
At this time we do not have the facility to create pre-paid returns labels. You will be responsible for returning your item to our warehouse. Our returns form provides further information on the process and guidelines to make a return.
Are you able to return an international order?
Yes we are able to accept and receive returns from anywhere in the world.
What if my item is faulty?
If you believe your product is defective due to a manufacturing fault, please contact our customer support team as soon as possible via email on support@thesleepguard.co. You will be asked to send photos of the fault to speed up the process. Faulty items must be returned within 30 days of your original purchase date.
What do I do if I have a problem with a purchase from another retailer?
We cannot provide support on purchases made outside of our official website. Please contact the retailer directly for further assistance.
*Please note, if you have questions about our authorised retailers or our products/services then please email support@thesleepguard.co and we would be happy to help.