Returns Policy
We want you to be genuinely happy with your purchase — and if something's not right, we'd always rather help first than send you in circles. This policy explains your legal rights, what happens if an item is faulty, and the extra goodwill promise we add on top.
1. Your right to cancel an online order
If you buy from our website, you have a legal right to cancel within 14 days of delivery, for any reason, and then a further 14 days to return the goods — except for the sealed hygiene products described in section 2. To cancel, just email support@thesleepguard.com with your order number.
Where you cancel under this right, we'll refund the price you paid plus the basic standard delivery charge. If you chose a premium/faster delivery upgrade, we refund the cost of our standard delivery only. You cover the cost of returning the goods.
2. Sealed hygiene products — ClenchNoMore & SnoreNoMore
ClenchNoMore and SnoreNoMore are sealed oral-use products. For health-protection and hygiene reasons, once the hygiene seal on an individual unit has been opened, that unit cannot be returned for a change-of-mind refund — this is a standard exception under consumer law (the same rule that applies to opened cosmetics or underwear). Any unopened, still-sealed units can be returned within the 14-day window in section 1. This does not affect your rights if an item is faulty (section 3).
3. Faulty, damaged or not-as-described items
If an item is faulty, damaged on arrival, or not as described, you have the right to a full refund — including the original delivery charge — within 30 days, or a repair/replacement if you'd prefer. This applies to every product, including opened hygiene items. For hygiene reasons we generally won't ask you to post a used item back — usually a quick photo is all we need. Your statutory rights under the Consumer Rights Act 2015 are not affected by anything in this policy.
4. Our 60-night goodwill promise — every product
On top of your legal rights, we offer this because we'd rather solve the problem than lose you:
ClenchNoMore & SnoreNoMore: if you've worked through fitting support with our team (most "it doesn't fit" issues are sorted in a couple of minutes — a re-mould, a small trim, or the other size in the box) and it's genuinely still not right for you, we'll refund the cost of the product — not the original postage — within 60 nights of delivery. As these are sealed oral-hygiene products, there's no used item to send back. If you bought a multi-pack, simply keep the pack you've opened and return any unopened, sealed packs for their refund.
Silk eye masks and pillowcases: slept on it and not loving it? Talk to us first — most silk questions are care or expectations we can fix. If it's genuinely still not right within 60 nights of delivery, send it back to us and we'll refund the product price (not postage).
This is a goodwill gesture on our terms (it sits on top of the legal rights above), and we just ask for a fair go and a quick chat first.
5. Silk products — Eye Mask & Pillowcase
Our silk items aren't sealed hygiene products, so they're more straightforward. Three layers of cover:
- Changed your mind? Return unused, in original condition, within 14 days for a refund of the price plus basic standard delivery.
- Not loving it? The 60-night promise in section 4 applies — talk to us, send it back, product-price refund.
- Manufacturing defect? Every silk item carries our 12-month Limited Warranty (seams, stitching, the eye-mask band, the pillowcase closure): email a photo with your order number and we'll replace it free — no return needed. Normal wear, fraying, pilling and damage from not following the wash-label care (hand wash cold only) aren't defects and aren't covered. Full terms on our warranty page; registration is optional and your cover never depends on it.
Faulty or not-as-described items are always covered as in section 3.
6. Return costs
Unless an item is faulty or we've made a mistake, the cost of returning an item is yours (we don't currently offer pre-paid return labels). We'll always tell you the return address and the simplest way to send it. The parcel is your responsibility until it reaches us — use a tracked service, or at least get free proof of postage at the Post Office.
7. How your refund is paid
We'll refund to your original payment method. Once we've agreed a refund (or received returned goods / proof of return), we'll process it without undue delay and within 14 days. Refunds include the basic outbound delivery charge where the law requires it (statutory cancellations and faulty goods); our optional 60-night goodwill refund covers the product price only.
8. How to start a return
Email support@thesleepguard.com with your order number and a quick note on what's wrong. For ClenchNoMore or SnoreNoMore, a photo of the fit helps us help you fastest. We reply within 24 hours, Mon–Fri. Prefer a swap to a refund? Ask about store credit — it's usually the fastest way into a different size, colour or product.
9. Bought on Amazon?
If you bought from TheSleepGuard on Amazon, returns and refunds run through Amazon's own returns system — but our support team, fitting help and guarantees are yours either way, so email us anytime. We can't support products bought from unauthorised resellers.
10. US orders
For US orders, faulty or not-as-described items are always covered, and our 60-night promise applies the same way. Change-of-mind returns follow the same conditions as above, with return shipping the customer's responsibility. Your rights under your state's consumer law are unaffected.
TheSleepGuard is a trading name of 1987 Media Ltd. Company No. 12513437 · VAT No. GB363798645. Last updated: 11 July 2026.